I need help on HR Challenge A: Learning in the Flow of Work
HRChallenge A: Learning in the Flow of WorkOverview:3 pages (825 words)At least 4 SCHOLARLY sources from peer-reviewed journal. (Any listed sourcescan be used.)APA6. (Any of the listed sources can be used.)
·Write a 3 page INTERNAL MEMO thatwill be presented to the company leadership team as they make the decisionwhether or not the proposed software supports the company goal of increasinglearning in the flow of work.·Today, the workforce has many learningneeds that must be responded to without pre-planning, and adjustment times arequick. In the early tenure of an employee, or when the work task is new, theemployee will need an ecosystem of learning strategies and products tofacilitate learning in the flow of work. The ecosystem could include microlearning, on the job practice, learner developed videos, coaching, or othermodalities. Learning in the flow of work is the process of using differentactivities throughout the workday to learn new skills to respond to taskdemands (Bersin, 2018).·There are thousands of technology-basedlearning platforms and vast amounts of content in many different formats. Oneway in which organizations can be successful in selecting the effectivelearning processes is by using different theories of learning and applyingcritical success factors (CSFs) when selecting mechanisms of learning. Theoriesof adult learning include: andragogy, which exploits a learner’s pastexperiences (Arghode, 2017); transformational learning, which makes connectionsbetween ideas and concepts (Yukawa, 2015), and experiential learning thatconnects meaning to reality (Human Resource Management International Digest,2016).·Critical success factors can be used todetermine best practices for the selection of learning platforms. CSFs providefacilitators to overcome internal organizational political and social barriersto learning (Bizcommunity.com, 2019).
·CSFs that focus on process:oAlign to goals and design for impact.oWork from a foundation of solid methodology.oMonitor and ask for feedback from thestart.oIntegrate learning into the flow of workand ensure application.oWork cleverly within budget and resourceconsiderations.·CSFs that can overcome social andpolitical barriers:oHave internal champions.oChoose the right partners.oCapture interest and attention.oMake it a successful brand exercise.
·HR ChallengeoYour task is to identify which of thecritical success factors and learning theories will be used with theimplementation of new software. Also recommend whether or not the proposedsoftware supports the company goal of increasing learning in the flow of work.Pick at least three critical success factors and one of three theories.oYou work for a customer serviceorganization that serves and tracks vendor needs for materials that are sold toother companies for resale. The company’s sales representatives give advice andrecommendations based on cost and the buyers’ needs. They have to have aworking knowledge of customer expectations, needs, and the customer companies’operations. Your organization wants software that will provide the sales reps withdata on items and costs while they are on the phone with the customer. Thecompany has a tradition of being very cost-conscious and is not usually thefirst to buy new technology.oThe software application that has beenproposed for use by the sales representatives has the followingcharacteristics:§ Databasecapability for all catalog items plus 500 gigabytes of unused storage.§ Sameor similar content layout no matter what device—desktops, tablets, and phones.§ Trainingmodules that can be accessed from the website for the software application,range in length from 20–30 minutes each.§ Microlearninglessons (3–5 minutes each) accessed from within the application.§ Pop-uphelp messages within the application with helpful information about manyfunctions. Can be turned on and off.§ FrequentlyAsked Questions/Resource documents are searchable within the software forstep-by-step instructions.§ Individualizedreporting of application usage, average time per transaction, and trainingmaterials accessed weekly or monthly.
oAs an HR generalist, you also havelearning and development responsibilities. To assist in the decision topurchase software, you have identified the learning tools included with thesoftware as well as some general sales-related learning needs of the salesrepresentatives who will be expected to begin using the system as soon as it isinstalled.
··Write a 3 page internal memo that will bepresented to the company leadership team as they make the decision whether ornot the proposed software supports the company goal of increasing learning inthe flow of work.oListen to Josh Bersin’s presentationLearning in the flow of work, keynote speech [Video].oRead the following article:§ Bizcommunity.com.(2019). Implementing a learning project: 9 key considerations for success.SyndiGate Media Inc.
oWrite an internal memo for leadershipabout their decision to invest in software at this time. Include the followingin your memo:§ Formatthe memo using To, From, RE(reason), and a title.§ Explainhow the characteristics of the sales software application (listed above) willfacilitate learning in the flow of work.§ Identifywhich 3–5 of the critical success factors will be met with the implementationof new software for your company.§ Explaina reason why each critical success factor was selected and how the successfactor will influence the implementation of the new software at your company.§ Identifywhich of the three learning theories you will use to help sales representativeslearn the software application and why.Evaluateand recommend whether or not the proposed software supports the company goal ofincreasing learning in the flow of work, including the rationale for yourrecommendation, based on the critical success factors you selected.
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