Classifying calls can be difficult and takes experience to determine the proper rankings. In this discussion, we will discuss the procedure to determine proper orders for call classification.After considering the following situations and call types, rank the items in priority order from highest (1) to lowest (4). Explain, in detail, your rankings.When replying to a classmate’s post, in a professional manner, debate the outcomes of their rankings.A vice president in the marketing department reports that her antivirus software has found a virus but is unable to remove it from her PC.An analyst in accounting is having difficulty accessing information on the network that he needs for the end-of-month report due in two days.A new product that is due to be released in 10 days.An administrative assistant reports that the printer was not working when she went to print a presentation. This presentation is scheduled to take place tomorrow.Additionally consider how you might converse with the customers on these issues to begin troubleshooting. Specifically address how you would use elements of the following:Open ended questionsClose ended questionsProbing questionsConfirming questionsWhat are examples of all of these? What are the benefits of asking these types of questions?
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